Memorial Flowers - FAQ

GENERAL

  • What forms of payment do you accept?

    We accept Visa, MasterCard and American Express for orders placed online.

  • Is it safe to use my credit card online?

    Yes. We never send your personal information over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode you will notice a key or lock icon at the bottom of your browser window. Dignity Flowers does not rent or sell information we receive from web orders or e-mail registrations to third parties. For more information please refer to our Privacy Policy..

  • What happens after I place an order online?

    After placing an order online you will be directed to a confirmation page that will provide you with the invoice number pertaining to your order. This invoice number will also be sent to you via e-mail to the address you provided. Keep this number for your records and reference it in the event that you have any questions or concerns regarding your order. If you do not see a confirmation page after placing your order it means your order placement was unsuccessful and your credit card was not charged.

  • Can I include a message with my order for the recipient?

    Yes, and it’s free! When placing an order you will be given the option to include a card message with your gift and will be asked for the message during the checkout process. If you do not wish to include a card message simply leave the card message box blank. Messages can contain up to 255 characters to ensure they fit neatly on our complimentary message cards.

    We respect the privacy of our customers and will only ever disclose the contents of a card message to the recipient or customer, never to anybody else. If you leave the card blank and your intended recipient contacts us to inquire about the sender, you can be assured that we will not disclose your personal details without your permission. As per our privacy policy, we will contact you first before we release any information about you to the recipient, including your name.

  • Can I make changes to an order after I place it?

    To make changes to your order, please contact us as soon as possible. You can email the necessary amendments and your order number to us via email support ticket or call our customer service department. We request that all amendment requests are made at least 24 hours prior to delivery, if possible.

  • I changed my mind and would like to cancel my order, can I do that?

    Yes. If we are given enough notice we can cancel your order without penalties. However, if your order has been dispatched and is on route for delivery we will be unable to refund any applicable service or delivery fees.

  • Do you have options so I can send my sympathies to a home or office?

    Yes. We have a wide range of plants and flowers suitable for home or office.

  • I’m not sure what I should send, can you help me?

    Funeral flowers are generally categorized by their function; here are a few of the more commonly used arrangements to avoid any confusion when ordering:

    • Wreaths – These are circular floral arrangements, which represent eternal life.
    • Floral arrangements – Any type of floral arrangement, from cut flowers to basket and container arrangements.
    • Sprays – These are arrangements that allow viewing from one side only.
    • Casket sprays – These are usually organized by direct family members and sit on top of the casket.
    • Inside pieces – These are the items placed inside the casket, such as small floral sprays.

    There are no particular types of flowers or colours that should be sent at funerals or homes of the bereaved. There are, however, more traditional choices such as carnations, chrysanthemums, gladiolas, lilies and roses. In particular, white lilies represent peace and red roses are renowned for expressing love. If the deceased always loved being in the garden and had a favourite flower and colour, it would obviously be very comforting for the bereaved to receive an arrangement of such flowers.

  • How do I know if what I’m sending is appropriate?

    Traditionally, flowers are a way to represent growth, new life and movement forward. The natural beauty of flowers at a funeral and at the home of mourners brings a sense of warmth and comfort to the environment.
    Today, flowers are not mandatory but they are one way people express their love for the deceased and concern for members of the family. Flowers for a funeral should arrive at the funeral home before the first visiting hours - to be there when the family arrives. If time does not permit delivery before visiting hours, flowers or a plant can be sent to the home of the bereaved. A potted plant has obvious symbolic meaning because it will continue to live and grow.

    There are instances when flowers are not appropriate. Such as when the family requests that donations be made in lieu of flowers. Although flowers are freely accepted by many religions and cultures at funerals, it is worth remembering that there are some which do not traditionally receive flowers such as the Jewish and Islamic faiths.
    Jewish law has always demanded immediate burial – within three days – so flowers were never deemed necessary. To this day it has never been customary to send any flowers, although they are not forbidden and some Jews have begun sending them for Reformed Jewish funerals. Instead it is customary to send fruit and food baskets to the home of the bereaved during the mourning period. See our collection of Sympathy Baskets.

    At Islamic funerals some people send flowers and some do not. It is, however, common to place individual flowers on graves along with palm branches and other greenery. Flowers are not a traditional part of Hindu funerals, but they are not unwelcome.

  • Can I place an order by Colour? By Price?

    Yes! Our website is categorized to make searching as easy as possible and you can browse our catalogue by colour, price or style.

  • Do I have the option of making changes to a piece I see on your website or can I create a custom piece?

    With sufficient notice and little to no cost at all, we are able to change the colours, flowers, or style of any arrangement. We try to accommodate requests as best we can but cannot always guarantee that custom pieces will be an available option.

  • I’ve been informed that a family member has ordered a piece, is it possible to match their chosen piece?

    Yes, our catalogue offers beautiful combinations of styles and colours that go great together. If you would like to order more than one piece or want to match another piece, our pages will help you find the perfect combinations.

  • What are your delivery procedures?

    Funeral pieces are very delicate and we take the best care possible to ensure your arrangement arrives in perfect condition. To ensure deliveries are completed in a timely fashion we prefer to deliver items within five hours of order processing. If this time frame is not allotted and we are unable to deliver in time for a service, we will call you to make other arrangements to ensure you can express your condolences alternatively to a home or an office.

  • Can you place arrangements at cemeteries?

    We will deliver your arrangement to the cemetery’s main delivery area. Placement of the arrangement, however, is entirely up to the discretion of the deceased’s family and/or cemetery. If you would like to request special placement of your arrangement we recommend that you arrange these details directly with the cemetery. Any applicable placement fees will be paid directly to the organizing party and not Memorial Flowers.

  • Can I request where to place my order for a funeral service?

    We welcome requests but cannot make any guarantees as the layout of the funeral home is up to the discretion of funeral directors and families.

  • I was not pleased with my service or have a suggestion, who can I contact?

    We very much appreciate and welcome customer feedback. Please direct all questions, comments or concerns to Customer Service.

SUBSTITUTIONS

  • Will the arrangement I purchase be true to the picture on the website?

    Minor substitutions may be made to your arrangement for various reasons. Specific flowers may be out of season, our product shipments may be delayed or weather conditions may affect what is in stock . The following substitution rules may apply to your order:

    Flowers: In arrangements of assorted flowers, colours are subject to availability and colour substitutions may apply. The colours shown online will be used if they are available even if this means substituting other kinds of flowers of greater value.

    Speciality flower arrangements: Such as an all rose or all lily bouquet, we will make every attempt to match the flower type but colour is subject to availability.

    Plants: For green and blooming plants, similar plants may be substituted of equal or greater value.

    Speciality plants: Such as orchids, we will make every attempt to match the plant type but colour is subject to availability.

  • Will I be informed of substitutions?

    Our open substitution policy allows us to approve minor substitutions without notifying the customer. If the substitutions in question will drastically change the look an an arrangement then we will typically notify you unless we are not informed by the filling florist.

  • What if I am not happy with the substitutions made?

    We want all our customers to have a positive experience with us and will work with you to ensure satisfaction. If you are not satisfied with the substitutions applied to your order we encourage you to get in touch with us within 24 hours of delivery and we will work with you to address your concerns.



DISCOUNTS

  • Do you accept promotion and discount coupons?

    Yes. To use a promotion or discount coupon simply enter it into the coupon box upon checkout and your discount will apply. Please note that promotion coupons are case sensitive so be sure to enter your code exactly how you see it.

  • Can more than one discount be applied to my order?

    No, discounts cannot be combined. If you have two or more discount codes you can only apply one to your order.

  • I’ve placed an order and forgot to apply my discount code, what can I do?

    If your order has already been delivered, we unfortunately cannot apply a discount to your order. We can, however, ensure remains active for a future order. If your order has not been delivered, you will have to cancel your order and place a new one with your desired coupon code.

RETURNS

  • I am not satisfied with my order and would like a refund, what is your return policy?

    Due to the perishable nature of our products we require a 24 notice from delivery date for complaints. If you are unsatisfied with your order we ask that you file a complaint with us within 24 hours of delivery to be eligible for a full refund. If you file a complaint after 24 hours of delivery you may be eligible for a partial refund. All complaints are addressed on a case by case basis so how your complaint is resolved depends on the time we receive it and the nature of your concerns.



Send Flowers to Funerals with memorialflowers.ca

Memorial Flowers offers a tailored catalogue of elegant and sophisticated sympathy floral pieces. Our goal is to help you find solace and peace of mind with our products as you remember a family member, friend or colleague. Shop online for arrangements that are appropriate for the funeral service, the home and the office. We are proud to offer you the option of sending flowers to all the major cities including Toronto, Ottawa, Montreal and Calgary.